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    FAQ

    Frequently Asked Questions

    Here you can find the most asked questions about our products and service.

    gradeMost Asked

    Once you place an order, we will send a detailed information about your order and shipping times to your e-mail. We will update you every step of the way to ensure your product arrives to you as soon as possible. Please allow 1-3 days for the order to dispatch from one of our warehouses that is closest to your location.

    Depending on where you are in the world, it may take anywhere between 1-4 weeks for the order to arrive. Please note that these are only estimates and it may take longer. But do not worry, we are doing everything we can to ensure fast delivery and we will keep you updated with the latest information. You can read more about our shipping times here.

    If you haven't received an e-mail after placing an order or believe your order has been lost, please contact our customer support team at support@byfruity.com.

    Yes, we offer free standard shipping worldwide.

    Here are the approximate delivery times based on your location:

    United States, Canada, Western Europe, Australia, Japan, Singapore, South Korea, New Zealand
    Standard: 5-14 business days

    Other locations in Oceania, Asia, Africa, South America, North America, Eastern Europe
    Standard: 10-30 business days
    Remote area: 20-40 business days

    Don't worry, we will keep you updated every step of the way through your preferred method of communication.

    If it has been more than 3 weeks since you have placed your order, please contact our customer support team at support@byfruity.com.

    We will try to locate the package and give you as much information as we can - if we are unable to find your package, we will send you a brand new one with Expedited shipping for free.

    Please inspect your order upon receiving it for any damage. In case if the product you received has been damaged or you received a faulty one,contact our customer support team within 7 days of receiving the package. We will be happy to send you a replacement. No return is needed.

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You can read our Refund Policy here.

    To start a return, you can contact us at support@byfruity.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Please note that due to the ongoing conflict, the war has caused widespread disruption to global shipping, and is likely to exacerbate ongoing supply chain disruption, port congestion and crew crises caused by the Covid-19 pandemic.

    Please know that we track closely each shipment to make sure your package will reach you as soon as possible. We are sorry for the inconvenience and we will keep you updated every step of the way.

    infoAbout Our Products

    You can find details and product information on the product page. Just select the product you'd like to purchase and scroll down to view product information. For example, if you'd like to learn more about our Fresh Juice™ Bottle Blender you can click here.

    Yes, all of our products are BPA free.

    You can find information on how to use our products under the User Guide tab in the top menu or simply click here.

    If you have any questions, concerns, or still unsure how to use our products, feel free to reach out to us via the contact form or email directly at support@byfruity.com and we will be happy to answer any questions you have!

    All of our products are covered under 1-year warranty. Please note that the warranty does not apply to damage due to misuse or negligence caused by the customer and is not caused as a result of normal use.

    You can find information on how to properly use our products on the product's page or in our User Guide.

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